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- Unless noted otherwise in the ordering pipeline, Mytrix ships all items within two days of receiving an order.
- Please understand that for safety reasons, Mytrix is not allowed to change shipping addresses.
- For orders that have already been shipped, please contact the carrier directly.
- For orders that have not yet been shipped, please cancel the order and place another order with the correct shipping information.
- You will receive notification of any delays or cancellations of your order.
- Customers may cancel an order before it has been shipped. To cancel an order, follow these steps:
- Send an email to email@example.com
- Put Cancellation Request in the subject.
- Please include your order number
- Feel free to call if you have any other questions regarding your cancellation.
- If your order has already been shipped, customer can refuse the package, and the refund will be applied once the refused package has been delivered to our warehouse.