Shipping Policy


  • Unless noted otherwise in the ordering pipeline, Mytrix ships all items within two days of receiving an order.
  • Please understand that for safety reasons, Mytrix is not allowed to change shipping addresses.

  1.  For orders that have already been shipped, please contact the carrier directly.
  2.  For orders that have not yet been shipped, please cancel the order and place another order with the correct shipping information.

  • You will receive notification of any delays or cancellations of your order.
  •  Customers may cancel an order before it has been shipped. To cancel an order, follow these steps:

  1. Send an email to
  2. Put Cancellation Request in the subject.
  3. Please include your order number 
  4. Feel free to call if you have any other questions regarding your cancellation. 

  • If your order has already been shipped, customer can refuse the package, and the refund will be applied once the refused package has been delivered to our warehouse.